Background Check Extension is Not Working

There are three possible reasons why the Chrome Extension is not working:

1. Your browser needs to be updated

2. The Chrome extension is out of date

3. Your internet is down

These instructions are specific for the Google Chrome browser but they can also be applied to the New Microsoft Edge browser.

If these solutions don’t fix the extension, you can always remove and reinstall it.

Update the Google Chrome Browser

This is the most common reason why the extension is not working.

The Extension is out of date

The extension can be out of date for several reasons. You should try to update the extension before you remove it and reinstall it.

Your internet is down

If your internet is down you can call the background check into the ATF or your state POC and do a paper 4473