---
title: FastBound 4473 iPad App
url: https://www.fastbound.com/faq/fastbound-4473-ipad-app/
description: "Welcome to the support page for the FastBound 4473 app. Here you’ll find ways to contact us, answers to common questions, troubleshooting tips, and important policy links.​  Device & Technical Details Platforms: iPadOS Minimum OS: iPadOS 15.6 or later Supported devices: All iPad Pro models iPad Air 2 and later iPad (5th generation) and later… Continue reading FastBound 4473 iPad App"
---

Welcome to the support page for the FastBound 4473 app. Here you’ll find ways to contact us, answers to common questions, troubleshooting tips, and important policy links.
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Device & Technical Details

Platforms: iPadOS

Minimum OS: iPadOS 15.6 or later

Supported devices:

All iPad Pro models

iPad Air 2 and later

iPad (5th generation) and later

iPad mini 4 and later

Guided Access Mode

Many users choose to run the FastBound eForm 4473 app in Guided Access mode, which locks an iPad to a single app and prevents users from leaving the app without a passcode. This is strongly recommended when FastBound 4473 is used in kiosk or customer-facing settings.
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Lock iPad to one app with Guided Access

Frequently Asked Questions

How do I change my app account number?
Scan a FastBound Account QR code and confirm the change, or reinstall the app and repeat the First Time Setup step.

I use interactive kiosk hardware — how do I change that setting?
Reinstall the app and repeat the First Time Setup step.

How do I contact support?
Chat with support from inside your FastBound account.

Troubleshooting & How-Tos

Crashes or app won’t open

Force quit the app and reopen

Restart your device

Make sure you’re on iPadOS 15.6 or later

Ensure you have storage space available

Remove the app, reinstall the app, and then repeat First Time Setup

Permissions (Camera / Microphone)

The app requires Camera access to scan QR codes and PDF417 barcodes on the back of identification cards.

Interactive kiosk hardware requires Microphone access to control the hardware’s aiming light, scanning light, and scan confirmation beeper.

This app never records, stores, or transmits audio. Microphone permission is used solely for hardware control.

To adjust permissions:

Go to Settings → Apps → FastBound 4473

Enable Camera

Enable Microphone (if using Interactive kiosk hardware)

Connectivity problems

Test another website to confirm internet access

Switch between Wi-Fi and cellular

Disable VPN/proxy temporarily

Restart router or try another network