Google Chrome and Microsoft Edge update 142 requires users to explicitly enable the Local Network Access permission to use the SigWeb service.

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Turn on Local Network Access for SigWeb, please follow the steps below.

• Open Chrome and go to: “chrome://settings/content/localNetworkAccess“.
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• Under “Default behavior” make sure “Sites can ask to connect to any device on your local network” is selected.
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• Next to “Allowed to connect to any device on your local network,” click Add.
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• Enter the website URL, “https://cloud.fastbound.com” then click “Add”
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• Confirm you added the FastBound URL

  

Ensure the Topaz SigWeb Tablet Service is Running.

• Open the Windows “Run” dialogue by holding down the Windows key on your keyboard and click the “R” button (Windows + R). Then type in “services.msc” and click enter or hit the OK button.
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• Find “Topaz SigWeb Tablet Service” in the list of services.
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• Right mouse click on the “Topaz SigWeb Tablet Service” and choose “Properties”.
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• In the General tab find where it says “Startup Type” and ensure that “Automatic” is selected. DO NOT choose “Automatic (Delayed Start).

  • Then click the “Apply” button, then click the “OK” button.
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Verify The COM Port

• Before doing this, the Topaz Signature Pad must be plugged in.
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• Open the Windows “Run” dialogue by holding down the Windows key on your keyboard and click the “R” button (Windows + R). Then type in “devmgmt.msc” and click enter or hit the OK button.
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• In the Device Manager expand the “Ports COM & LPT) section. The COM port that your topaz device will be listed next to where it says “USB Serial Device”.

  • The screenshot below does not show the text “USB Serial Device”, but it will be listed.